Question 1

What services does FWT Logistics offer?

Accepted Answer

FWT Logistics provides end-to-end international freight forwarding and logistics solutions, including: Sea and air freight for vehicles, machinery, FAK (Freight All Kinds), and perishable goods Customs clearance for both exports and imports Cargo consolidation and shipment preparation (LCL and FCL) Yard storage, handling, and pre-shipment inspection coordination Cold chain logistics for temperature-sensitive cargo, including food and pharmaceuticals Exporter and Importer of Record (EOR/IOR) services House Bill of Lading (HBL) issuance and document management

Question 2

How can I calculate my shipping costs?

Accepted Answer

You can use our online price calculator available on the website. Simply select your service type, shipping route, loading and discharge ports, and enter your cargo details (weight, size, HS code, and value). The system will generate an instant price estimate in real time.

Question 3

What makes FWT Logistics different from other providers?

Accepted Answer

Our strength lies in our global network, advanced technology, and one-window operation. We provide real-time shipment tracking, seamless customs clearance, 24/7 support, and unmatched transparency to ensure smooth international trade operations.

Question 4

How can I contact your logistics experts directly?

Accepted Answer

Our specialized departments are available for direct contact.

Question 5

What shipping options are available for vehicles and cargo?

Accepted Answer

RORO (Roll-on/Roll-off): Vehicles are driven directly onto the vessel for efficient bulk shipping. Container shipments (FCL & LCL): Secure transport for vehicles and FAK/general cargo. LCL allows multiple shipments to share container space. Air cargo: Fast and reliable transport for urgent, high-value, or perishable goods.

Question 6

What is FAK (Freight All Kinds)?

Accepted Answer

FAK is a tariff classification that allows multiple types of cargo to be shipped under a single freight rate. FAK can apply to homogeneous shipments (the same type of cargo) or mixed shipments (different commodities). It simplifies pricing, documentation, and shipment coordination but does not automatically mean the cargo is consolidated.

Question 7

Does FWT provide consolidation services?

Accepted Answer

Yes. FWT offers consolidation for clients who do not require a full container. Multiple shipments can be combined into one container, reducing shipping costs, optimizing space, and simplifying documentation. Consolidation includes issuing a House Bill of Lading (HBL), tracking, and customs coordination.

Question 8

Can FWT handle cold chain shipments?

Accepted Answer

Absolutely. FWT coordinates cold chain logistics via sea and air for perishable or temperature-sensitive cargo, such as food, pharmaceuticals, and medical supplies. We ensure cargo is transported under controlled conditions throughout the supply chain to maintain quality and compliance.

Question 9

Does FWT handle customs clearance and export/import documentation?

Accepted Answer

Yes. FWT acts as your customs broker, preparing and submitting all required documentation for exports and imports. We ensure compliance with Japanese and international regulations. Our team coordinates with service providers, shipping lines, and authorities to prevent delays and fines.

Question 10

What is a House Bill of Lading (HBL)?

Accepted Answer

An HBL is a shipping document issued by FWT to the shipper for consolidated or mixed shipments. The carrier issues a Master B/L, while the HBL simplifies tracking, documentation, and coordination for multiple shippers within a single container.

Question 11

Can FWT act as Exporter or Importer of Record?

Accepted Answer

Yes. FWT can serve as the Exporter of Record (EOR) or Importer of Record (IOR) for your shipments. We manage all legal, documentation, and compliance requirements, enabling international shipping without needing a local legal entity.

Question 12

How does FWT track shipments?

Accepted Answer

All clients have access to the Customer Client Panel, where you can: Track shipment status and progress View invoices and billing history Monitor yard storage for vehicles and cargo Access export/import documentation and B/L copies

Question 13

What types of cargo can FWT handle?

Accepted Answer

FWT handles: Vehicles and wheeled cargo Machinery and industrial equipment FAK (Freight All Kinds) shipments Perishable and cold chain cargo High-value or urgent shipments via air freight

Question 14

What happens if a shipment is delayed or damaged?

Accepted Answer

FWT coordinates with transport companies, carriers, and inspection providers to resolve issues. Liability depends on the shipment type, carrier, and circumstances. Claims for damage or loss during sea or air transport should generally be submitted to the carrier, while FWT will assist in managing the process.

Question 15

How can I get a quote or book a shipment?

Accepted Answer

You can request a quote through our website, email, or by phone contact with our logistics team. Provide details such as cargo type, shipment method (RORO, container, air), origin and destination ports, and any special requirements. FWT will provide a tailored quotation and advise on the most efficient shipping solution.

Question 16

What governs my transactions with FWT Logistics?

Accepted Answer

All transactions with FWT Logistics Co., Ltd. (“FWT”) are governed by the FWT Service Policy, which outlines the terms and conditions for our services. The policy is available on our website for your reference. By proceeding with any shipment or logistics activity, you acknowledge and accept these terms. If you do not agree with any part of the Service Policy, you must formally notify FWT via email before we commence any logistics activities. Failure to do so will be considered your full acceptance of the FWT Service Policy. For questions or clarifications regarding the policy, our team is available to assist before you proceed with any shipment.

Question 17

Why choose FWT Logistics?

Accepted Answer

Expertise in land, sea, and air transport coordination Specialized services for vehicles, FAK, and perishable goods Customs clearance and EOR/IOR support Flexible LCL/FCL and consolidation options Cold chain logistics Transparent online shipment tracking via Client Panel Professional handling of documentation, billing, and cargo coordination

Frequently Asked Questions

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Connect with Our Skilled Freight Forwarding Team

Marketing Department

Transport Department

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Operations Department

Frequently Asked Questions

Get Quick Answer to Your Questions

1. What services does FWT LOGISTICS offer?

2. How can I calculate my shipping costs?

3. What makes FWT Logistics different from other providers?

4. How can I contact your logistics experts directly?

5. What shipping options are available for vehicles and cargo?

6. What is FAK (Freight All Kinds)?

7. Does FWT provide consolidation services?

8. Can FWT handle cold chain shipments?

9. Does FWT handle customs clearance and export/import documentation?

10. What is a House Bill of Lading (HBL)?

11. Can FWT act as Exporter or Importer of Record?

12. How does FWT track shipments?

13. What types of cargo can FWT handle?

14. What happens if a shipment is delayed or damaged?

15. How can I get a quote or book a shipment?

16. What governs my transactions with FWT LOGISTICS?

17. Why choose FWT LOGISTICS?

Connect with Our Skilled Freight Forwarding Team

Marketing Department

Transport Department

Booking Department

Operations Department